FAQ

It interrupted my transaction, I have an error on the page - now what?

We suggest you try again to complete your order. If it fails again then please contact us at +48 791391591 or message us at support@pomelody.com with a description of the error and (if applicable) the transaction number.

Do promotions and discount codes combine?

Promotions do not combine. For that, we come up with new ones all the time!

How will I receive the digital version of my products? 

Links to digital files are sent to the email address provided in the order and are available for download in the customer panel on the website.

I have not received the digital version, what should I do?

Please check your email inbox carefully. It often happens that an email from us lands in spam. If the email is not found then please contact us at +48 791391591 or message us at support@pomelody.com with the transaction number.